Carrier Solutions

CARRIER PLANNING 

We’ll help validate your address, negotiate pricing, negotiate your current or new contract, design a solution, and project coordinate the process with all the carriers available in the market.

  • SAVE MONEY - Empower Saves your company money by negotiating with the carriers and their finance department. Our process is to create a Request for Proposal “RFP”, this process allows us to provide the carrier or carriers that meet your communications needs competitive pricing from each other and the opportunity to earn your business. 

  • SAVE TIME - Instead of meeting with multiple sales reps from different providers, ETS saves you time by providing you with a proposal that has 3 - 5 quality providers that can meet your solution needs! ETS has an internal process to make sure each carrier is meeting the install and customer service requirements to meet the standards of our proposal process. We make sure that when you choose a carrier, they will not only be competitive with pricing, but they will provide you a prominent level of service and effective communication.

  • EXPERIENCE - Empower brings a wealth of experience in putting together a communications proposal to meet your needs. With over 17 years of carrier experience, we know the best carrier partners, pricing, solutions, contract language, and installation process to service your communication needs.

  • PROJECT COORDINATION - Empower coordinates your communication project from the proposal stage, through the installation process, and onto ensuring your first bill is correct. 

  • CUSTOMER CARE - We help our customers solve tickets and communicate effectively with the communications providers, through our customer website portal or trouble ticketing system! 

CARRIER SOLUTIONS
Internet Delivery Solutions:
Internet connectivity has changed over the past five years with the demand for higher speeds followed by lower pricing. There are many ways internet can be delivered to your business.
Internet Delivery Methods:

  1. Fiber 
  2. EOC 
  3. T-1
  4. Bonded T-1
  5. Wireless or line of site
  6. COAX
  7. DSL

Each of these solutions have their own purpose. First, let’s talk about SLA vs. Non-SLA.

SLA versus non-SLA Bandwidth: What Every Business Owner Needs to Know

Like electricity and water, Internet access has become an essential business utility and our reliance on it grows daily. One key point to consider when looking at Internet connection is whether there is a Service Level Agreement (SLA). Without an SLA defining the level of service sold to a customer, there is no guarantee of performance or repair when the service is interrupted. While some business owners opt for non-SLA bandwidth because the price of non-SLA Internet connections are lower than SLA bandwidth, they quickly discover in the long run, non-SLA bandwidth is costlier due to loss of productivity from slow speeds, network downtime, and repair time.

Most business owners take advantage of various web-based communication and productivity tools to expand the reach of their company, connect with clients, and improve the efficiency of their workforce. While these applications are highly effective, they only work as well as your Internet connection. When a business owner is faced with the decision whether to choose SLA or non-SLA bandwidth, which is the better option for web-based business applications and why?

Reasons to Choose SLA Bandwidth
Service level agreement bandwidth offers business owners with a specified level of Internet speed for a fixed price. Additionally, SLA bandwidth guarantees performance and network reliability— with 99.99% uptime, which ensures your workforce has the Internet connection and speed needed so business applications work smoothly. An SLA Internet Connection also provides QoS (Quality of Service) for voice service (VoIP) to guarantee voice traffic prioritization and the highest call quality.

The Pitfalls of Non-SLA Bandwidth
While non-SLA Internet connections may be less expensive than SLA bandwidth services, there are some pitfalls of choosing non-SLA bandwidth service. For example, the speed of the Internet connection is not guaranteed. In fact, non-SLA Internet connection is also called “Best Effort” connection, meaning that the service provider does not guarantee the service will even work regarding speed and up time. When the Internet service is down, a non-SLA service has no guarantee for repair time required to restore service. This puts the productivity of your workforce at risk.

To learn how your business can benefit from SLA bandwidth, contact the business Internet experts at ETS.

Voice Delivery Solutions:

PRI vs. SIP Services – What’s the Difference?

When it comes to voice communications for your business, you have a couple of options. You can choose between PRI and SIP services. There are advantages and tradeoffs with each approach, so deciding which way to go requires a thoughtful analysis of the needs of your business. Here’s a closer look at each.

PRI (Primary Rate Interface)

PRI is a “smart”’ T1 connection. It is made up of 23 voice channels, and it supports 23 concurrent calls along with one data channel that handles Caller ID and other carrier functionality.  PRI lines are copper line connected directly to your building.

Advantages

Because PRI lines are physical connections that don’t require an Internet connection, they are the best option for businesses in areas with inadequate bandwidth for Internet-based voice services.

Tradeoffs

What you give up with PRI lines is price, flexibility, and scalability. PRI lines are usually offered by traditional telecommunications carriers and are sold under long-term contracts for both local and long distance services. Because they are sold in groups of 23, businesses often end up with more capacity than necessary. If for example, you need 25 lines, you must purchase (and pay for) 46. The fact that a physical line must be added for each new group of lines also causes delays and additional expense.

SIP (Session Initiation Protocol)

SIP is a communications protocol that enables delivering voice and other unified communications services, like messaging and video, over the Internet. It eliminates the need for PRI lines by connecting to an IP-enabled PBX or cloud-based voice solution. SIP utilizes the same Internet network that supports data needs.

Advantages:

SIP services are usually offered at a lower initial price point than PRI lines, with most long distance calls included at no additional charge. SIP is sold one channel at a time and is offered on-demand, so businesses pay for only the amount of capacity that they need and can grow at any time. Also, if an emergency or power outage occurs at the business location, calls can easily be rerouted to other offices, mobile devices, or home phones, making the business more resilient and responsive. The best solutions include easy to use control panels so that even someone who is not a telecommunications expert can manage moves, adds, and other standard changes.

Tradeoffs:

It is essential that businesses choosing SIP service have adequate Internet bandwidth to support both voice and data needs. This can be facilitated by using a router that has a feature called Quality of Service or QoS. OoS prioritizes voice traffic over data traffic to eliminate the problems of jitter and lag.
SIP is used with a PBX that is SIP or IP-enabled, or it can be used with an analog PBX system in conjunction with an Analog Telephony Adapter, that converts the analog signal to digital.

Finally, while most traditional telco carriers are alike, there are big differences in the services and support provided by the many SIP vendors out there. It is crucial that decision makers understand what they can expect regarding both service and cost before selecting a SIP provider.

While SIP is not right for every business, it is becoming increasingly popular because of its low cost, ease-of-use, and flexibility.




Supported Carriers